Frequently Asked Questions
BOOKING YOUR SESSION
Booking your session:
The session retainer fee is due when booking your session. We accept Credit Cards, Checks or Cash. Unless otherwise noted, sessions typically last between 1-1.5 hours. If you need to reschedule your session, please give at least 48 hours notice. Retainer fees are non-refundable.
Ordering your prints:
Viewing your proofs for the first time is exciting! We want this experience to be stress-free by assisting you through the process. Your viewing and ordering session is scheduled approximately one to two weeks from your portrait session. The session will begin with a slideshow of your images, then we will work together choosing your favorites, looking at product options and samples along with placing your order. (Please make sure any decision makers are at this session with you.) We can schedule this session in the convenience of your own home, or in our home studio located in Oswego, IL. Your portraits will be ready for pick up within 3 weeks of submitting your order and payment. Direct shipping is available for a fee.
Reprints:
Reprints can be made at any time. please just call me or e-mail me to place your order. Your initial print order must be made before you can order re-prints.